The Secret to Building a Successful Travel Business: Human Experiences Over Scaling

Jamilia Grier
Jamilia Grier
May 7, 2025
5 min read

When I left behind a corporate law career in Connecticut to live and work across countries like China, Singapore, and now Dubai, one lesson became crystal clear: human connection is everything.

It’s easy to get caught up in scaling, technology, and chasing the next big thing, but real impact — the kind that lasts — starts with genuine relationships and unforgettable experiences.

That's why the conversation I had with Angelo Carotenuto, founder of LivTours, resonated so deeply with me. His journey from a solo tour guide in Rome to operating one of Europe’s most beloved boutique tour companies isn't just a story about business growth — it's a masterclass in choosing heart over hype.

Listen to the Full Conversation

If you’d like to hear the full story — including Angelo’s early inspirations, bold decisions, and lessons for today’s entrepreneurs —
watch the full episode below or listen on your favorite podcast platform.

Rooted in Culture, Built on Emotion

Angelo’s upbringing in Rome, surrounded by centuries of history and art, shaped his worldview early on. It wasn’t technology or scaling strategies that built his career — it was a deep emotional connection to culture, storytelling, and human expression.

From organizing his first international trip for a baseball team at just 17, to studying acting to master the art of evoking emotions, Angelo’s life has always centered around crafting experiences that move people.

A Radical Decision: Intimacy Over Scale

When Angelo entered the professional travel world, he noticed something troubling: the industry was obsessed with quantity over quality.

  • Giant group tours.
  • Rushed itineraries.
  • Minimal emotional connection.

It was efficient — but it was forgettable.

That realization sparked a bold decision: instead of chasing rapid growth, LivTours focused on radical intimacy:

  • Small groups of six people maximum.
  • Tour guides empowered to share their passions, not stick to a corporate script.
  • Custom, emotionally charged experiences that left travelers talking about their trips long after they returned home.

It was a risky move. Profit margins were slimmer. Growth was slower.
But the emotional impact was exponential — and that emotional connection became LivTours’ competitive advantage in a world flooded by AI recommendations, virtual tours, and commoditized travel.

Scaling Emotion, Not Just Revenue

For me, it mirrors the same crossroads I faced building my own ventures abroad:

  • Would I chase easy wins and fast numbers?
  • Or would I build something deeper, more sustainable, and rooted in real transformation?

In a world where technology threatens to replace human touch at every corner, Angelo's story — and LivTours' success — remind us of something powerful:

People don't remember transactions; they remember emotions.

And in business, that's what creates loyalty, longevity, and love.

The Future of Travel — and Business — is Human

If you're building a travel brand, a service company, or even just dreaming about your next career move, remember this:

It’s not just about what you offer.
It’s how you make people feel.

And that emotional connection?
It’s the most scalable asset you’ll ever build.

Continue the journey.

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